Resolving Zoom Issues with Canvas

 

When using Zoom with Canvas, make sure you are using your PSC account – it is required.
Using your PSC Zoom account with Canvas increases security and documents you’ve attended a Zoom session.

 

Make Things Easier for Yourself

At the beginning of the term, sign in to Zoom with your PSC account before you go to your Canvas course.
If you elect to stay signed in, anytime you use Canvas on that computer you will already be correctly signed in to Zoom!

 

Common Issues

To use Zoom, you have to be signed into Zoom, whether or not you are using Canvas.

If you are not signed in when you click the Zoom button, you will see this:

To sign in to Zoom, click “Sign In with SSO


Enter your full PSC email address, and click “Continue

You may be directed to an SSO login to provide a password. This password will be the same as your PirateMail password.

You should now be signed into Zoom – here is what that looks like:

You may already be signed into Zoom, but with a non-PSC Zoom account:

To fix this, you will need to sign out of the non-PSC account and then sign back into Zoom with your PSC account.
To sign out of Zoom, 1. Click your Profile icon in the upper right¬† ¬†2. Click “Sign Out

You should now see this login:

Click “Sign In with SSO

Next, add your full PSC email address, then click “Continue

You may be directed to an SSO login to provide a password. This password will be the same as your PirateMail password.
After you successfully authenticate, you should be signed into your PSC Zoom account!

  • When you click a link to a Zoom meeting and you can’t join because the instructor is already in a session, log out of Canvas, sign into your PSC Zoom account (see above) and then try again.
  • If the meeting is no longer available, make sure you are using the latest invitation from the instructor.